Thank you for choosing NLEBike.com! We work hard to process and deliver your order quickly and safely. Please read the shipping details below — they explain processing times, delivery estimates, tracking, returns, and other important information. If you have any questions, contact our support team at info@nlebike.com or by phone (details below).
Contact Us
- Business name: NLEBike.com
- Support email: info@nlebike.com
- EU phone: 31 684058746
- Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)
Warehouses & Pricing
- Warehouses:
- EU Warehouse: France, Poland, Germany
- US Warehouse: Los Angeles, CA
- China Warehouse: Shenzhen
- Note: Product prices may vary slightly by country due to import duties, VAT, and shipping costs.
Order Processing Times
- In stock: Orders are usually processed within 1–2 business days.
- Pre-order: Processed within 5–7 business days after stock arrival. Check the product page for estimated shipping timelines.
- Out of stock: Please contact support for an estimated restock date.
Shipping Methods, Regions & Estimated Delivery
- Primary product categories:
- E-bikes and E-scooters: Shipped via DPD, FedEx, DHL, or local couriers.
- Accessories: May ship via standard postal services or couriers and often have shorter handling times.
- Shipping coverage and transit estimates:
- EU Domestic (from EU warehouses): 2–5 business days
- EU other: 3–7 business days
- UK: 3–7 business days
- US: 3–7 business days
- Rest of World: 7–14 business days (customs and local delays may apply)
- Shipping costs:
- Free shipping on all e-bikes and e-scooters within the EU and US.
- Accessories: Shipping cost calculated at checkout based on weight and destination.
- Express shipping: Available for an extra charge; rates calculated at checkout.
Tracking & Delivery Notifications
- After your order leaves our warehouse, we will send an email with your tracking number to the email address used at checkout.
- If you provide a mobile phone number, we will also send SMS updates for important shipping milestones.
- You can track the parcel on the carrier’s website using the tracking number provided.
Order Changes & Cancellations
- Before shipment: You may cancel your order for a full refund.
- After shipment: Orders in transit cannot be rerouted. If you wish to cancel after dispatch, you may refuse delivery — you will receive a refund for the product minus the original shipping cost.
- If you need to change the model or color of an e-bike before shipping, contact support immediately. Changes may result in additional costs or delays.
Returns, Refunds & Damaged/Lost Packages
- Change-of-mind returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance.
- Warranty/defective items: NLEBike.com will cover return shipping for warranty-covered defective parts or products. Please review our Warranty page for details and start the claim via info@nlebike.com.
- Restocking fees: We do not charge restocking fees for returned items.
- Lost, stolen, or damaged items in transit: If a package is lost, stolen, or damaged due to carrier negligence, contact support immediately. We will work with the carrier to resolve the issue; specific outcomes depend on the carrier’s investigation and the selected shipping protection/insurance.
- Package holding time: If a carrier places a package at a holding facility after a failed delivery attempt, the package will be held for 10 days. If not collected in that timeframe, it may be returned to NLEBike.com. If the package is returned, the customer is responsible for the cost to re-send it.
Parts & Replacement Shipping
- When ordering parts, you are responsible for tracking the package using the provided tracking number.
- Wrong part ordered: Customers who order the wrong part are responsible for the original shipping costs and the cost to ship the correct part. We strongly recommend confirming compatibility before ordering.
- If NLEBike.com ships the wrong or defective part, we will provide instructions for return and cover return shipping costs.
Customs, Duties & Restricted Shipping
- EU/UK: Prices shown include VAT where applicable.
- Non-EU / International: Customers are responsible for any customs fees, import duties, or taxes charged by their country.
- Shipping restrictions: We do not ship to PO boxes, APO/FPO addresses, or certain countries with logistical restrictions. Please contact support to confirm whether we ship to your address.
Warranty & Extended Coverage
- All e-bikes and e-scooters include a 1-year limited warranty covering manufacturing defects. See our Warranty page for full terms.
- Extended warranty options are available for purchase — see Extended Warranty for details.
- Parts are covered under parts warranty for 3 months. For warranty claims, please contact info@nlebike.com.
- We offer lifetime customer support for NLEBike.com products.
Promotions & New Customers
- New customers: Use code WELCOME50 for 5% off your first order.
Important Notes
- Once a shipment is dispatched it cannot always be intercepted or modified. If you need help after dispatch, contact support as soon as possible — we will do our best to assist.
- This policy may change. The latest terms will always be posted on nlebike.com.
Useful Carrier Links
- DPD — https://www.dpd.com
- FedEx — https://www.fedex.com
- DHL — https://www.dhl.com
- Local carrier tracking links will be provided in your shipping confirmation email.
Need help?
Email: info@nlebike.com
Phone: +31 684058746 (EU)
Hours: Monday–Friday, 9 AM – 6 PM (GMT)
Thank you for shopping with NLEBike.com. Ride smart.