We Are Here to Help!
ENGWE has established partnerships with prominent bike shops across the globe to provide exceptional service and repairs. By visiting our Certified Partners, you can ensure your ENGWE e-bike receives the best care. Discover a partner location near you by checking our list of Certified Partners on our website.
**Important Notice:**
**Initial Contact: In the event that you encounter any issues with your ENGWE e-bike, it is essential that you first reach out to our customer support team before contacting any of our partnered shops. This will enable our team to effectively diagnose the issue and organize any necessary parts and instructions before engaging a certified partner.
**Repair Costs:** Regardless of whether your e-bike is still under warranty, if you choose to have your e-bike serviced at an ENGWE partner shop without prior authorization from us, you will need to cover the costs of repairs yourself. To take advantage of free maintenance services through ENGWE partners, please contact us to obtain a free warranty ticket.
**Return Policy:** Please note that bike shops partnered with ENGWE e-bikes are not authorised to accept any products on behalf of ENGWE. It is important not to use any of these partner locations as a return address. Any unauthorised shipping arrangements to these stores will be the customer's responsibility and expense and will not be compensated by ENGWE.
With these guidelines, we aim to ensure you receive efficient and reliable support for your ENGWE e-bike.