FAQs
Product & Features
What kinds of e-bikes do you offer?
What kinds of e-bikes do you offer?
We feature a wide range of models, including folding e-bikes (e.g., Engine X, Engine Pro 2.0), fat tire e-bikes, commuter bikes, and motorcycle-styled e-bikes like the ENGWE MAPFOUR N1 PRO
Can I buy replacement parts or accessories directly from you?
Can I buy replacement parts or accessories directly from you?
Yes, we sell batteries, chargers, locks, covers, lights, hydraulic brakes, saddles, and many more accessories.
How long does it take to charge an e-bike battery?
How long does it take to charge an e-bike battery?
Typically 4–6 hours, but larger batteries may take up to 8 hours.
How far can I ride on a single charge?
How far can I ride on a single charge?
Range depends on model, terrain, and riding style, but most e-bikes offer 40–100 km per charge.
Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
We offer free shipping across the Netherlands. For other regions, please contact support.
How long does delivery take?
How long does delivery take?
Orders are processed quickly, and delivery times depend on your location. Most bikes are delivered within 5–10 business days.
Warranty, Returns & Support
What warranty do you offer?
What warranty do you offer?
All purchases include a 1-year warranty and lifetime customer support.
Do you accept returns or refunds?
Do you accept returns or refunds?
(Here you can add your store’s policy, e.g., returns accepted within 14 days if the product is unused and in original packaging.)
How do I contact customer service?
How do I contact customer service?
You can reach us via email at info@nlebike.com or call us at +31 684058746 (Mon–Fri, 9 AM–6 PM, GMT+1).
Payments & Security
Which payment methods do you accept?
Which payment methods do you accept?
We support American Express, Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna, iDEAL, MobilePay, UnionPay, and Shop Pay.
Rules & Regulations
Are e-bikes street legal? Do I need a license or insurance?
Are e-bikes street legal? Do I need a license or insurance?
In many EU regions, e-bikes with assistance up to 25 km/h are treated as regular bicycles—no license or insurance required.
What are the differences between Class 1, 2, and 3 e-bikes?
What are the differences between Class 1, 2, and 3 e-bikes?
Class 1: Pedal-assist only, up to 20 mph (≈32 km/h)
Class 2: Includes throttle, up to 20 mph
Class 3: Pedal-assist only, up to 28 mph (≈45 km/h)